Return & Refund Policy
Return & Refund Policy
Return & Refund Policy at AUREN
Customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return:
• The item must be unused and in its original condition.
• The item must be in its original packaging.
• Proof of purchase is required.
Non-Returnable Items
The following items cannot be returned:
• Gift cards
• Final sale items
• Personalized or custom-made products
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will work to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding returns or refunds, please contact us through our Contact page.
Thank you for shopping with AUREN.